Shipping policy
Shipping & Payment Policy
Full transparency, fast delivery, and secure payment.
At santemall.shop, we do everything possible to ensure your order reaches you quickly and in the best condition. Below is everything you need to know about our shipping and payment process for customers in Oman.
💵 Payment Method: Cash on Delivery (COD)
No advance payment required!
For your convenience and security, we offer Cash on Delivery (COD). This means you only pay for your order in cash when the courier delivers the package to you. No credit card is required on our website.
📦 Order Confirmation Process
Once you place an order on our website, here is what happens next:
- 📞 1. Confirmation Call: One of our customer service representatives may contact you to confirm your order details and delivery address.
- 🚚 2. Shipping: After confirmation, your order is carefully packaged and handed over to our trusted delivery partner.
⏱️ Delivery Time & Shipping Cost
We are proud to offer Free Shipping across Oman.
| Delivery Area | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| Major Cities (Muscat, Seeb, Salalah, Sohar, etc.) | 2 – 4 Business Days | Free |
| Other Regions | 3 – 6 Business Days | Free |
*Delivery times are estimated from the moment the order is confirmed. Deliveries are generally made from Monday to Saturday.
❓ Delivery Issues
If you are not available at the time of delivery, the courier will contact you to reschedule the delivery.
If you notice that the package is damaged upon arrival, please contact us immediately via WhatsApp or email at support@santemall.shop.